Our Mission and Values


We care for people. Our company is focused on caring for patients and their families, many of whom are in the midst of an unexpected and difficult event in their lives. We administer excellent care, we listen, and we are equally concerned about our coworkers, their families and our community. Our approach is to treat everyone with dignity and respect, regardless of who they are. 


Service, Excellence and Integrity. Service is meeting the needs of others. It is the foundation of what we do and we believe service to others is noble. It is defined as “an act of helpful activity.” Although service by its nature is intangible, its effects are real for the people whose lives we touch every day. It is in our smiles, our attitudes and the pride we take in our work. We must be mindful that we are privileged to serve our community. We earn that privilege long before a patient makes the call for help and we provide excellent service long after we finish clinical care. Our purpose is to serve. Excellence is the standard for all we do. We continually improve the way we provide care and service to our patients, co-workers and community. To make our community and industry better, we lead by example and strive for a better way. 


Our patients trust us to meet their needs, our co-workers and their families take pride in American Ambulance and we make our community a better place to live. We are a company of people who are connected with the purpose of our organization, with each other and their community. Our employees are healthy, well-trained professionals equipped to serve their customers. As we serve our patients, our community and each other, we work to represent the mission and values of our organization. Our community is diverse and we work to connect with and support the broad spectrum of peoples and cultures represented. American Ambulance is interested in the health and well-being of the communities we serve and works with organizations seeking to improve the quality of life in our region.