Our Customers have the right to:

• Receive medical care with respect and compassion in accordance with established policies and procedures.
• Receive fast, effective medical care, and transport to the health care facility of your choice without discrimination.
• Open lines of communication, be actively listened to, and have all questions answered completely and accurately.
• Refuse treatment and/or ambulance transport and have the possible medical consequences of this decision fully explained, as provided by law.
• Confidential treatment of patient information and medical records as required by the law.
• Receive a thorough explanation of your ambulance bill.
• Access, amend, request restrictions, request inquiry, and obtain an accounting of your Protected Health Information.
• Have your insurance or other third party payer billed directly, when appropriate.